🤖 Automated Support Responses
Auto-respond to common queries using an embedded knowledge base and configurable AI provider
1,087
Total Queries
872 ✅
Auto-Resolved
143 🔴
Escalated
80%
Resolve Rate
148 ms
Avg Response
47
KB Entries
Auto-Resolve Rate — 80%
872 auto-resolved · 143 escalated · 72 pending
💬 Support Query History
| User | Question | Status | Confidence | Response Preview | Asked At |
|---|---|---|---|---|---|
|
alice@valuelabs.com
fb-0001
|
How do I submit feedback for a specific application? | ✅ resolved | 94% | To submit feedback, navigate to the application page and click ‘Submit Feedback’… | 11 Jun 14:00 |
|
bob@valuelabs.com
fb-0002
|
Can I vote on my own feedback submission? | ✅ resolved | 91% | No, you cannot vote on your own feedback. This restriction ensures fair voting… | 11 Jun 13:53 |
|
carol@valuelabs.com
fb-0003
|
Why is my feedback status still ‘Under Review’? | 🔴 escalated | 45% | — | 11 Jun 13:45 |
|
dave@valuelabs.com
fb-0004
|
How do I export feedback to CSV? | ✅ resolved | 88% | To export feedback, go to the Reports page, select ‘Feedback Export’… | 11 Jun 13:30 |
|
eve@valuelabs.com
fb-0005
|
What is the daily vote limit? | ✅ resolved | 96% | Each user can cast up to 10 votes per day across all feedback items… | 11 Jun 13:15 |