Copilot Chat

Conversational interface — 4 channels · 10 personas · 10 languages (Cluster P)

AI Supervised
Channels
Web Portal
Mobile App
IVR / Phone
SMS
Agent-Assisted
Persona
Language
AI
PlatformCo Copilot
Online · Web Portal
Hi, I was in a minor accident yesterday. What's covered on my auto policy?

I found your active policy POL-AU-2025-77310. Here's what applies to a collision:

  • Collision — $50,000 limit, $500 deductible
  • Rental Reimbursement — $40/day, up to 30 days
High confidence — verified against policy record
Can you start a claim for me?
Drafting FNOL

Absolutely. I've pre-filled a First Notice of Loss with your policy, vehicle, and contact details. I just need the loss date, location, and a short description before I submit it.

Context
Customer
Marta Alvarez
Policy
POL-AU-2025-77310
LOB
Personal Auto
Status
Active
Copilot proposes to file this FNOL
  • Create claim linked to POL-AU-2025-77310
  • Loss type: Collision · Reported by policyholder
  • Route to Standard Track for adjuster review
Approve & File